Refund Policy
Clear guidelines for refunds and payment processing
Request Submission
Submit your refund request through our official contact channels within the eligible timeframe. Include your enrollment details, payment reference, and specific reason for the refund request.
Review Process
Our team reviews your request against our refund criteria. We examine enrollment dates, course progress, and circumstances surrounding your request to determine eligibility.
Decision Notification
You'll receive written notification of our decision within 7-10 business days. If approved, we'll outline the refund amount and expected processing timeline.
Refund Eligibility Criteria
Full Refund Scenarios
Requests made within 14 days of enrollment before accessing course materials. Technical issues preventing course access that cannot be resolved within 5 business days.
Partial Refund Scenarios
Withdrawal within 30 days of enrollment with minimal course progress (less than 25% completion). Medical or personal emergencies with supporting documentation.
No Refund Scenarios
Requests made after 60 days from enrollment. Course completion exceeding 50%. Violation of terms and conditions or academic integrity policies.
Special Circumstances
Each request is evaluated individually. Extraordinary situations may warrant exceptions to standard policy. Documentation required for special consideration requests.
Processing Timeline
Initial Review (2-3 Days)
We acknowledge receipt of your refund request and begin preliminary review of your enrollment status and eligibility criteria.
Detailed Assessment (5-7 Days)
Comprehensive evaluation of your request against policy guidelines. We may contact you for additional information during this phase.
Decision Communication (7-10 Days)
Final decision communicated via email with detailed explanation. If approved, refund processing begins immediately.
Payment Processing (5-15 Days)
Refunds processed back to original payment method. Credit card refunds appear within 5-7 business days, bank transfers may take 7-15 days.
Need Assistance with Your Refund?
Our support team is here to help guide you through the refund process and answer any questions about our policy.
Wollongong, NSW 2500